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Our Commitment to Privacy

Your privacy is very important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Who We Are

The Hemporium Shop is based in Hunstanton, Norfolk, UK. Our website address is https://thehemporiumshop.co.uk

What Personal Data We Collect and Why We Collect It

Ecommerce

While you visit our site, we’ll track: – Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed. – Location, IP address and browser type: we use this information for protection against malicious attacks. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to: – Send you information about your account and order – Respond to your requests, including refunds and complaints – Process payments and prevent fraud – Set up your account for our e-shop – Improve our store offerings – Send you marketing messages, if you choose to receive them. If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information indefinitely for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. If you register on our website we also store the personal information you provide in your user profile. All users can see, edit, or delete their personal information at any time (except you cannot change the username). Website administrators can also see and edit that information. We DO NOT store or have access to your Debit/Credit Card or PayPal information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

If you use our contact forms, we will receive the exact data that you provide. No additional information will be tracked about you, or your location.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. We’ll also use cookies to keep track of cart contents while you’re browsing our site. We use cookies to remember who you are when browsing our site and to store the contents of your cart for the purpose of reminding you. These cookies will only be set when you consent to allowing additional cookies on our website. Third party services can also add their own cookies.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use analytics software to keep a record of visitor counts and pages visited. No personally identifiable information is stored for this purpose.

How to Restrict Cookies

You can adjust the settings in your browser in order to restrict or block cookies that are set by the Services (or any other site on the Internet). Your browser may include information on how to adjust your settings. Alternatively, you may visit www.allaboutcookies.org to obtain comprehensive general information about cookies and how to adjust the cookie settings on various browsers. That site also explains how to delete cookies from your computer. Please be aware that restricting cookies may impact the functionality of the Services. Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of many websites, including this one.

Emails

We will send you required emails to inform you about specific things like your order acknowledgements, account info, your transaction info, password resetting etc. If you decide to subscribe to our newsletter, we will send you emails with useful content, like advice on how to use our products, tips related to our products, other useful stuff, marketing, promotions, exclusive offers, news. Our newsletter is managed by the MailPoet plug-in. You can always unsubscribe using the “Unsubscribe” link at the end of every email.

Carts

We store a copy of your cart in our database for 30 days for the purpose of reminding you when your cart is abandoned.

Communication Preferences

We store your communication preferences such as whether you have opted in to receive marketing communication. This data is retained until you request the removal of your data.

Communication Logs

We keep a log of some of the communication that we have with you which may include marketing and transactional emails. These are kept for the purpose of improving our marketing and communication with you and other customers. These logs are retained until you request removal of your data.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who On Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access: – Order information like what was purchased, when it was purchased and where it should be sent, and – Customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you.

Who We Share Your Data With

Your personal data is not shared with any third parties.

How We Protect Your Data

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology.  No payment card or bank details are stored on our servers.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms of Use

Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://thehemporiumshop.co.uk/terms-and-conditions/

Your Consent

By using our site, you consent to our website privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

Our Contact Information

If there are any questions regarding this privacy policy you may contact us:

This policy was last updated on 23/06/2020